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Complaints Procedure

In the event that you are unhappy about any aspect of your child’s learning or care at Hugh Christie, the following procedure has been adopted by the Governing Body.


Stage 1

Please raise your concerns with your child’s Advisor, Class Teacher or Head of Department, who will try to resolve the issue.



Yes - No further action


No - proceed to Stage 2

Please raise your concerns with your child's Pastoral Academic Leader or Head of Year.


Yes - No further action


No - proceed to Stage 3

Please contact the PA to the Headteacher, Nicki Riddle, by telephone on 01732 353544 Ext. 242. Nicki will record your complaint in writing and inform the Senior Leadership Team who will then personally investigate your complaint and respond to you within five school days.



Yes. No further action


No - proceed to Stage 4

You must write outlining the nature of your complaint to the Chair of Governors. A form is available from the Clerk to the Governors to assist in making your complaint if you require it. The Chair will review whether the complaint has been properly dealt with and respond to you within ten school days of receiving your letter.


 In the event that your complaint is still unresolved, a governor complaints panel will be set up to consider the complaint within 10 working days of the complaint being passed to the Clerk to the governors.


The panel consists of 3 governors, with no prior knowledge of the complaint, who will consider written and verbal submissions from you and the Headteacher. The panel Chair will write to you with the conclusion within 5 working days of the meeting.


Local Government & Social Care Ombudsman (LGO)

If you are not satisfied with the response from the governing body you can contact the Local Government Ombudsman (LGO).  The LGO is independent, impartial and free. 


The LGO can help you resolve your complaint and will ask the school to take action if they find fault with the way someone has been treated or the way service has been provided. 


For further information and contact details go to the website or call the LGO’s advice team: 


0300 061 0614

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