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Biometric Cashless System - Frequently Asked Questions.

Benefits of the Trust-E Cashless Catering system

  • Increased speed of service reducing queuing times
  • Increased uptake on Free School Meals
  • Anonymity on Free School Meals 
  • Facility to pay online via Parent Pay
  • No need to carry cash
  • Automatic alerts to stop students purchasing allergy trigger items
  • Students learn about important lifestyle control by monitoring their own accounts
  • Reporting facilities help decrease wastage and improve the overall efficiency of the meal service
  • Parents may request a report to view transactions made

Cashless catering provides a fast, efficient school meals service.  It is a biometric system which uses students’ thumb prints at the revaluation pay points and at the tills. 

These FAQs give comprehensive details about the system:

Q         What is a cashless system?

A         A cashless catering system is a solution, which is purpose designed to meet the ever-evolving needs and demands of the catering provision that is required by today’s schools

The Trust-e Cashless solution allows schools to be better able to provide their students with a faster, more efficient and more appealing meal service.

Q         What is biometric?

A         Biometric is simply a method of identifying an individual person.  We use an algorithm based scan, which reads between 50 and 130 points on the thumb.  It is not a fingerprint in any way, shape or form and is of use only in the cashless system.

Q         How does a biometric system work?

A         The information of a pupil who has been biometrically registered is stored on a secure biometric controller within the school, which only our provider, Nationwide Retail Systems Ltd (NRS), can access.  Once an account is credited the pupil places their thumb on the EPOS Terminal, which looks up their account details and allows them to purchase items using only this method of identification.

Q         How does my child register on the biometric system?

A         Your child will be required to place their thumb on a biometric sensor twice to obtain a matching template, which only takes a few seconds.

Q         What if I prefer my child not to give a biometric thumb print?

A         In line with current legislation, we operate an “opt in” policy.   If you choose not to have your child registered on the biometric system, a 4 digit PIN code will be allocated.  Please note that PIN codes do not have the same level of security and it will be your child’s responsibility to remember the code and keep it secure at all times. 

Q         Will my child be shown how to use the system?

A         All students are shown how to use the cashless system during their induction, including how to load monies via the revaluation points.

Q         What methods of payment can be used to credit an account?

A         Any amount can be credited to an account by way of any of the following methods.  Once an account has been credited the monies cannot be withdrawn and must be spent on the school meal/break services.

Online payments - Payments are made via ParentPay using a very secure website -  www.ParentPay.com   Parents will have a secure online account, activated using a unique activation username and password.  Once activated, payments can be made online immediately.  ParentPay holds an electronic record of all payments to be monitored and viewed at any time. 

Cash at the revaluation machines – Revaluation machines are sited in the cafe.  These can be used to top up accounts by the student placing their thumb on the sensor or by entering their 4 digit PIN code followed by inserting the accepted tender - £20, £10, £5 notes, £2, £1, 50p, 20p, 10p, 5p coins.  Please note that copper coins are not accepted.

Q         How can I check the credit on an account?

A         This can be done by the account holder placing their thumb on to the revaluation machine or by entering a 4 digit PIN code.  The current balance will then be displayed.  

Data Protection information

NRS is accredited with ISO27001 – Information Security Management System - and is committed to ensuring that privacy is protected.  Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

NRS is registered as a data processor under the Data Protection Act (DPA) and operate at all times under the DPA Guidelines.

Schools’ data will remain their responsibility and they remain fully in control of accessing, managing and updating all student data within the system. Schools and the local authority are operating as Data Controllers under the DPA. All NRS Staff that may have administrator access to schools’ data for support purposes are Criminal Records Bureau (CRB) checked.